Contact Syntralyn

Start with a conversation, not a ticket number.

Syntralyn is a New Zealand managed security provider. Every message on this page reaches our Wellington team directly — no chatbots, no overseas call centres, no automated triage.

Mon–Fri, 8:30am – 5:00pm NZT · We reply to new enquiries within 2 business hours

Book a complimentary security review Call +64 21 272 7964

Four ways in.

How to reach us

Pick the one that matches what you need and you'll skip a handoff.

General enquiries

Quotes, scoping, and "is this something you actually do?"

Enquiry@syntralyn.nz
+64 21 272 7964Within 2 business hours

Sales & proposals

Pricing, service agreements, tender and RFP responses.

Sales@syntralyn.nz

Same business day

Client support

Change requests, new user onboarding, day-to-day help for businesses already on a Syntralyn plan.

Support@syntralyn.nz

Per your agreement

Report an incident

Suspected breach, ransomware, business email compromise, or a phishing campaign in progress.

Call +64 21 272 7964 and say "security incident"

Answered first, always

Active incident

Under attack right now?

Call +64 21 272 7964 and say “security incident”. You go to the front of the queue.

Our incident line is staffed Monday to Friday, 8:30am – 5:00pm. Outside those hours we respond the next business morning — unless you hold our 24/7 Response add-on, which puts a duty engineer on call around the clock. Ask us about it before you need it.

Ask about 24 / 7 Response

If you can't reach us, don't wait

Disconnect the affected device from the network — don't power it off.
Don't pay a ransom demand, and don't delete anything.
Change passwords from a different, known-clean device.
Report it to the National Cyber Security Centre.

NCSC incident line 0800 114 115 — free within New Zealand, 7am – 7pm weekdays. Or report online at ncsc.govt.nz/report

Enquiry

Send us a message

Tell us what's going on. The more context you give us, the more useful the first reply will be.

What happens next

We acknowledge
Within 2 business hours a named engineer replies — not an auto-responder with a ticket number.
We scope it
A 20-minute call to understand your environment, your obligations, and what you're actually worried about.
You get something useful
Written findings and a plain-English recommendation — whether or not you go on to engage us.

Free, 30 minutes

Rather just book a time?

Pick a slot that suits you and skip the back-and-forth. A free 30-minute security review covers where your business is currently exposed, what's cheap to fix this month, and what can wait. No obligation and no sales script.

See Available Times

Lower Hutt